Teladoc

Teladoc is a telemedicine and virtual healthcare company. During my time at the company I contributed to the design of the mobile and web app. Prior to my arrival the vast majority of Doctor visits were initiated through phone calls to our call center. Management saw value in creating a native app, and updating their web app to prevent the call center from becoming overburdened during our period of growth.

Teladoc Mobile App

Winner of the 2016 Gold Pencil Award for Consumer - Mobile / Utility, the Teladoc app simplified the painful paper work process that is all too familiar to those who have ever visited a doctor's office.

As the company grew through acquisitions that expanded medical services and offerings, updating the experience was necessary to allow Teladoc users access to the additional products they now had at their disposal.

Company: Teladoc
Date: 11.01.2015
Role: UX/UI Design Contributor

Task

Simplify and improve the experience of filling out forms when seeking a doctor visit.

Ideas

  1. Use progressive forms and progressive indicators
  2. Create moments of delight between field entries
  3. Differentiate types of form entries so users won't become confused between entering info for doctor visit and other tasks

Teladoc Web App

Prior to this project's kick-off, our desktop users outnumbered the mobile web users approximately 7 to 1. Teladoc had just went through a re-brand which was already being implemented on all our marketing collateral as well as the new app.

It became paramount to create an experience the reflected that change and an experience that emulated the award-winning native app.

Company: Teladoc
Date: 02.01.2018
Role: UX/UI Designer

Task

Minimize dropoff during the request a visit flow.

Ideas

  1. Identify where the drop-off is occurring in the flow and address the area
  2. Use progress and loading indicators to communicate app is progressing through a function
  3. If unsuccessful (due to tech or geographical legality), we nudged them toward requesting a phone visit
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